Technical Help

Frequently Asked Questions

Technical Help

How do I claim a free eBook from eBook Discovery?

To claim a free eBook from eBook Discovery, you must first have received a special link from us or one of the authors we support.

 

I'm trying to claim a free eBook. Which file type should I chose?

If you have a Kindle, or use one of the Kindle apps, choose the .mobi file.

If you have a NOOK, Kobo, or Sony Reader, use iBooks on your iPad or iPhone, use Google Play, or use Adobe Digital Editions, choose the .epub file.

If you want to read the eBook on your tablet or computer using Adobe Reader, choose the PDF file.


Please note that not every file type is available for every ebook.
 

Why do I need to enter my email to claim the eBook?

Our file service sends the eBook file straight to your email inbox so you can download it onto you device.

To send you the file, our server needs your email address.


 

Why do I need to enter my name?

For everyone's protection, eBook Discovery places Digital Rights Management (DRM) protection on each eBook.

Part of this protection is watermarking the eBook with your name, personalizing the eBook to you. The watermark is not distracting or obtrusive.

Also, we like to address you by name when we email you your free eBook.


 

I ordered a ebook but didn't receive it.

Sometimes it can take a little while to convert the eBook to the proper format and send it to you.

If, after a
couple of hours, you still have not received your eBook, please check your spam folder to be sure the email did not accidentally end up there.

If you still don’t see the email, reach out to us at 
support@ebookdiscovery.com with your name, your email address, and the title of the eBook you ordered, and we’ll get it sorted out for you!


 

The eBook Discovery file server says there are no more copies available.

The number of available copies is sometimes limited.

However, if you feel you should have received a copy, please contact us at support@ebookdiscovery.com with your name and the eBook you are trying to download.

Emailing eBook files to your Kindle (USA)

First, find your Kindle Email (through Amazon.com)
 1. Login to your Amazon account through the Amazon website.
 2. Go to: "Your Account" >> "Manage Your Content and Devices" >> "Settings"
 3. Under Settings go to, "Send-to-Kindle E-Mail Settings" where your Kindle email is located (i.e.____@kindle.com).
 4. Make sure the personal email you're sending from is on the "Approved Personal Document E-mail List," which is also under the Settings tab (just below the Send-to-Kindle E-Mail Settings).

Second, send personal files to your Kindle Email (from approved personal email address)
 1. Use your personal email address when claiming an instaFreebie book.
 2. Now forward your instaFreebie email, along with the book file you received from us, to your Kindle email address. Make sure to change the Subject line to "Convert".
 3. In the Kindle App for the device, click the "Sync" button (and wait a few minutes for it to sync, although it can happen right away).
 4. Your book should appear on the device associated with the kindle email!

Emailing eBook files to your Kindle (UK)

First, find your Kindle Email (through Amazon.com)
 1. Login to your Amazon account through the Amazon website.
 2. Go to: "Your Account" >> "Manage Your Content and Devices" >> "Settings"
 3. Under Settings go to, "Send-to-Kindle E-Mail Settings" where your Kindle email is located (i.e.____@kindle.com).
 4. Make sure the personal email you're sending from is on the "Approved Personal Document E-mail List," which is also under the Settings tab (just below the Send-to-Kindle E-Mail Settings).

Second, send personal files to your Kindle Email (from approved personal email address)
 1. Use your personal email address when claiming an instaFreebie book.
 2. Now forward your instaFreebie email, along with the book file you received from us, to your Kindle email address. Make sure to change the Subject line to "Convert".
 3. In the Kindle App for the device, click the "Sync" button (and wait a few minutes for it to sync, although it can happen right away).
 4. Your book should appear on the device associated with the kindle email!

Email eBook files to your Kindle (Canada)

First, find your Kindle Email (through Amazon.com)
 1. Login to your Amazon account through the Amazon website.
 2. Go to: "Your Account" >> "Manage Your Content and Devices" >> "Settings"
 3. Under Settings go to, "Send-to-Kindle E-Mail Settings" where your Kindle email is located (i.e.____@kindle.com).
 4. Make sure the personal email you're sending from is on the "Approved Personal Document E-mail List," which is also under the Settings tab (just below the Send-to-Kindle E-Mail Settings)

Second, send personal files to your Kindle Email (from approved personal email address)
 1. Use your personal email address when claiming an instaFreebie book.
 2. Now forward your instaFreebie email, along with the book file you received from us, to your Kindle email address. Make sure to change the Subject line to "Convert".
 3. In the Kindle App for the device, click the "Sync" button (and wait a few minutes for it to sync, although it can happen right away).
 4. Your book should appear on the device associated with the kindle email!

Adding eBook files to iBooks

You can utilize Apple's iBooks software on all Apple devices. iBooks uses iCloud to manage libraries across devices. Adding an ebook file to the iBooks folder on your desktop should make the file available on your mobile app.

Note: iBooks only accepts epub and pdf files.

 1. Claim your instaFreebie book.
 2. Download the file from your email onto any Apple/iOS device.
 3. When the file has downloaded, it will automatically open in iBooks.
 4. If it doesn’t, simply drag the file into the iBooks library.
 5. Sit back, relax, and enjoy your ebook!

Adding eBook files to Kobo

You can add files to your Kobo by plugging your device into your computer with the bundled USB cord. Drag and drop files directly onto your Kobo, which will appear as a storage device.

Additionally, you can download the free Kobo app to read whenever and wherever you want, and sync your account across multiple devices. Supported devices include iPhone, iPad, Android, Blackberry 10, Windows 7, Windows 8, Windows Phone 8, and Windows 10.

Adding eBook files to Google Play Books

If you have a Gmail account, you can utilize Google Books. Uploading an ebook file to your account will let you access it on any device that has a Google Books app.

Note: Google Books only accepts epub and pdf files.

 1. Claim your instaFreebie book.
 2. Download the file from your email onto your computer.
 3. Go to your Google Books account.
 4. Click the "My Books on Google Play" link.
 5. Click on "Uploads," and then "Upload files." Select your downloaded book.

Adding eBook files to your Nook

Adding ebook files to Nook: 
 1. You can find your personal files added to your Nook in the “My Files” app.
 2. Add personal files by plugging your device into your computer with the Nook's USB cord.
 3. Drag and drop files directly onto your Nook, which will appear as a storage device.

Adding ebook files to the Nook App:
Download and open the Nook app from Barnes & Noble, Google's Play Store, Apple's App Store, or any other app marketplace.

 1. In the “My Library” tab of your account, choose the option to "Add a File" at the top of the application screen.
 2. Claim your instaFreebie book with your own email as an epub file.
 3. When you receive the epub file in your email, you should be able to drag it directly into your Nook library space.

Any book that is a part of the library associated with your account should be available on all devices that are logged into your Nook account. However, there are several bugs that occasionally prevent this from happening. To get instaFreebie books in both your desktop and mobile application, you may have to upload them separately.

Transfering eBook files from a computer to a device

A step-by-step process on how to transfer documents from a desktop or laptop computer to any device.
 1. After you claim your file, check the email you sent it to.
 2. Find the attachment at the top or bottom of the email, and click on the attachment to download the file.
 3. When you download a file, it is automatically sent to your “Downloads” folder unless you have picked a different default location for downloads (you may also save it to a particular folder if you choose).
 4. Connect your Kindle, Nook, or Kobo device (you can also connect iOS and Android devices) with the appropriate USB cable.
 5. Locate the folder for your device under the “My Computer” folder on Windows. On a Mac, your device will show up in the sidebar of any “Finder” window.
 6. Drag and drop your ebook files directly onto the device and the specific documents folder if one is required for your device.

I selected the wrong file type. Can I resend my ebook?

If you need your ebook resent in a different file type, please contact us at support@ebookdiscovery.com

In your email, please provide the 
email address where the original file was sent, the title of the ebook you downloaded, and the file format you are requesting.

We recommend .mobi for Kindle; .epub for Nook, Sony Reader, iBooks and Google Play; and PDF for everything else.  Please note that not all file types are available for every book.